Refund policy

Refund & Return Policy

Thank you for your commitment to bringing Jesus into your child’s life. We hope you and your child love your product. If we made a mistake, we are happy to make it right.

Order Accuracy

Please inspect your shipment upon delivery to ensure you received the correct quantity of items. If your order was incorrect, contact us at hello@jesusdoll.com within 14 days of delivery with your order number, a photo of the contents, and a description of the issue.

If approved, we will promptly ship the correct item(s) at no additional cost.

Defective Items

We proudly stand behind our products. If your item is defective, we will gladly replace it with a new one.

Before contacting us, please ensure your doll has been properly activated. If the issue persists, email hello@jesusdoll.com within 30 days of delivery with your order number, a photo or video of the issue, and a description of the issue.

If approved, a replacement will be sent promptly. Refunds for defective items will only be issued if a replacement cannot be provided.

Returns

We gladly accept returns of new, unopened items in their original packaging within 30 days of delivery.

Shipping fees are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs.
Return requests must be submitted within 30 days of delivery.
Products must be returned within 30 days of approval.

If a return causes the order to no longer qualify for a coupon, promotion, bundle, or discounted pricing, the refund will be adjusted to reflect both the returned item(s) and the loss of promotional pricing.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy. Please ensure your return meets the policy requirements before you ship it.

How to Start a Return

To initiate a return, visit account.jesusdoll.com and follow these steps:

Enter the email address used to place your order
Enter the verification code
Select your order
Click the “Request Return” button.
We require a specific reason in the reason field.
Submit your request

Where to send your return

When your return is approved, send your return in its original shipping packaging to :

TJD Returns
Your Order #
6415 Drumright Rd.
College Grove, TN 37046

Keep your tracking number to validate delivery.

Refunds

Refunds are issued only after the returned item is received and inspected. Refunds will be issued to the original form of payment. You will receive an email notification when your return is complete. Processing may take up to 14 days, and refunds typically post within 5–7 business days.

PayPal Purchases: Refunds for PayPal transactions are issued only after the returned item is received and inspected. Shipping fees are non-refundable unless the return is due to our error.

Credit & Debit Card Purchases (Stripe): Refunds are issued only after the returned item is received and inspected. Refunds may reflect restocking fees, promotional pricing adjustments, or non-refundable shipping charges. By completing a purchase, you agree that refunds are subject to these conditions.

International Orders

All orders shipped outside the United States are final sale. We will replace defective items; however, returns are not accepted for international orders.
International customers are responsible for all duties, taxes, shipping, and customs fees associated with their purchase.

Final Sale / Holiday Items

During holiday periods, limited-time promotions, or special sales events, return eligibility and processing times may vary. Items marked “Final Sale” or purchased during promotional events may be non-returnable unless defective. Promotional pricing, free gifts, or bundle discounts are contingent upon meeting qualifying purchase requirements. If a return causes the order to fall below those requirements, the refund will be adjusted accordingly.

Checkout Disclaimer

By completing a purchase on this website, you agree to our Refund & Return Policy, including eligibility requirements, restocking fees, and any adjustments resulting from returned items or promotional pricing.

Questions

If you have any questions about this policy, please contact us at hello@jesusdoll.com